Contact support
Email support@honpaca.com and include a short description of what happened. For your privacy, do not send passwords, Apple verification codes, API keys, or book text.
Purchases and restores
Open HonPaca Settings and choose Restore Purchases while signed in with the same Apple Account used for the subscription. Apple handles billing and cancellation; HonPaca never receives your full card number.
Cloud access
Core EPUB reading works without an account. HonPaca Cloud requires Sign in with Apple, an active subscription, and acceptance of the cloud disclosure. If access is temporarily unavailable, keep your local books on the device and try again later—local reading data is not removed.
Privacy requests
For access, correction, or deletion requests, email privacy@honpaca.com. You can also delete your HonPaca cloud account from Settings. See the Privacy Policy for details.
Useful details to include
- your iPhone or iPad model and iOS version;
- the HonPaca app version;
- the feature you were using and the exact error message;
- whether the problem happens again after reopening the app.